Terms of service
1. Who we are
Omexly is a trading name of Brivana Global LLC, a limited liability company registered in the State of Wyoming, USA (entity no. 2026-002105959), with its registered address at 4008 Laramie Street, Cheyenne, WY 82001, United States.
Our customer service team is available 7 days a week by email at contact@omexly.com. To help us reply faster, please include your full name, your order number and the subject of your request.
2. These terms
These terms apply to every order placed on omexly.com. By placing an order, you accept them. Please read them carefully, together with our Shipping, Refund and Privacy policies, which form part of these terms.
3. Your order
After you order, you receive an email confirming that we have received it. The contract between us is formed when we dispatch the goods. We may refuse an order, for example if a product is out of stock or if there is an obvious pricing error; in that case we inform you and refund you in full.
4. Prices and payment
Prices are shown in pounds sterling (GBP). Delivery to the United Kingdom is free. Payment is taken when you place your order, through our secure payment providers. We never see or store your full card details.
5. Delivery
Delivery times and conditions are described in our Shipping Policy. The goods are your responsibility from the moment they are delivered to the address you gave us.
6. Cancellation, returns and refunds
Orders can be cancelled until they are processed. Once shipped, an order can no longer be cancelled: you can return it within 14 days of delivery, at your own cost, as described in our Refund Policy. Approved refunds are issued within 7 days of receiving the return.
7. Product information
We take care to describe and show our products accurately. Images are for illustration and small differences in colour may occur depending on your screen. Please read the product information and usage instructions before use, and do not use a product if you are allergic to any of its ingredients.
8. Our responsibility
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. The products are sold for domestic and private use only.
9. Your statutory rights
Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
10. Complaints
If you have a problem, email us at contact@omexly.com: we aim to resolve every complaint within 14 days.
11. Law and courts
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.
12. Changes
We may update these terms from time to time. The version that applies to your order is the one published when you placed it.