Shipping policy

Free tracked shipping

Every order to the United Kingdom ships for free, with tracking.

Processing and delivery times

We are proud to process orders quickly: most orders are processed within 12 hours. Delivery times shown on our website and at checkout are estimates and may vary because of carrier delays or other circumstances outside our control. In all cases, we deliver your order within a maximum of 30 days after you place it, unless a different date was agreed with you.

Tracking

As soon as your order ships, you receive an email with your tracking number so you can follow your parcel at any time. You can also follow it on our Track your order page.

Delivery address

It is your responsibility to check that your delivery address is correct and complete. If you notice a mistake, email us at contact@omexly.com as soon as possible: we can only change the address while your order has not been processed.

We cannot be held responsible for incorrect shipping information, or for orders that are refused or cannot be delivered (incomplete or inaccessible address). If such a parcel is returned to us, we will offer you either a refund of your order minus the shipping costs, or a reshipment at your expense, as you prefer. You are not eligible for a reshipment or a refund until the parcel has been received back by the sender.

Parcel marked as delivered but not received

If your tracking shows your parcel as delivered but you have not received it, please check with your neighbours and around your property, then contact us within 14 days at contact@omexly.com. We will open an investigation with the carrier and may ask you for additional information. Once the investigation is complete, we will reship your order or refund you.

Missing or damaged items

If an item is missing or arrives damaged, contact us within 14 days of delivery with your order number and photos. We will send the missing item, a replacement or a refund.